Ookww Privacy Policy — Your Data, Our Responsibility

Ookww.bet ("ookww", "we", "us") is a trusted online betting platform serving bettors in Bangladesh. This Privacy Policy explains how ookww collects your personal data, what it is used for, and how it is kept secure.

By using ookww's website, mobile app, or any associated services, you are considered to have accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using ookww.

Ookww believes data protection is not a formality — it is the foundation of trust between us and you. That is why this Privacy Policy is written in plain, clear language so you can truly understand it.

Ookww collects only the information genuinely needed to operate the platform, maintain security, and deliver the best experience to you. The types of data collected are described in the list below.

Ookww uses your personal data only for specific, legitimate purposes as outlined below. Your consent is obtained before any data is used for a given purpose, unless required by law.

• Account Management: For registration, login, identity verification, and profile updates.
• Providing Betting Services: For accepting bets, settling results, and paying out winnings.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To address your complaints and answer your questions.
• Security Assurance: To prevent fraud, hacking, and unauthorized access.
• Meeting Legal Obligations: For reporting in compliance with regulatory authority requirements.
• Service Improvements: Analytics to improve your platform experience.
• Responsible Betting: To identify signs of problem gambling and provide timely support.

Ookww never shares your data with third parties for advertising or targeted marketing. Our own promotional emails are sent only with your consent, and you can unsubscribe at any time.

Ookww does not sell your personal data. In certain situations, limited information may be shared with trusted partners — and this policy clearly defines when and under what circumstances that applies.

• Payment Partners: Only the information necessary to complete transactions is shared with payment providers, including bKash, Nagad, Rocket, and others.
• Technology Providers: Data may be shared under contract with technology companies that support ookww's platform operations — they are not permitted to use that data for their own purposes.
• Regulatory Authority: Where legally required, data may be disclosed to government or regulatory authorities.
• Fraud Prevention Agencies: Limited data may be shared with recognised agencies to investigate suspicious activity.

Ookww uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help the website remember your preferences.

• Essential Cookies: Required to maintain login sessions and ensure platform security — these cannot be disabled.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: To analyze platform usage and improve our services — based on your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform.

Ookww uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers to protect your information from all forms of cyber threats.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) — for account security.
• Firewall and intrusion detection systems — to prevent unauthorized access.
• Regular penetration testing — to identify security vulnerabilities before they can be exploited.
• Accounts are automatically locked on suspicious login attempts.
• Regular security training provided to all staff.

Under ookww's Privacy Policy, every member has full control over their personal data. Your key rights are outlined below.

To exercise any of these rights support@ookww.betemail us or reach out via live chat. Requests are typically processed within 30 days. In certain circumstances — such as legal obligations or ongoing investigations — deletion may not be possible, and you will be informed of the reason.

Ookww retains your data only for as long as necessary or required by law. Data that is no longer needed is securely deleted after the applicable retention period.

• Account Information: For the duration of account activity and up to 5 years after closure — in compliance with AML and regulatory requirements.
• Transaction Records: Up to 7 years, as required by financial regulatory guidelines.
• Communication Logs: 1 year, for the purpose of improving customer service.
• Analytics Data: In anonymized form, for up to 2 years.

Upon a deletion request, data not subject to legal retention requirements will be permanently deleted within 30 days.

Ookww strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect personal data from minors.

National ID or passport verification is required at registration to confirm age. Any account suspected of belonging to a minor is immediately suspended and all associated data is deleted.

Ookww may update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email. For minor updates, the "Last Updated" date at the top of the page will be revised.

Continued use of ookww after any changes take effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or complaints about our Privacy Policy, please reach out to ookww's data protection team. We're always here to help.

• Email: support@ookww.bet
• Live Chat: Log in to the platform and chat with us directly — 24 hours a day, 7 days a week.
• FAQ: FAQ Page View.